Keep Ya Head Up: How Small Businesses Can Win Against Cyberbullies and Trolls | Andrew Chau

Keep Ya Head Up: How Small Businesses Can Win Against Cyberbullies and Trolls | Andrew Chau

"At one point in my life...I was that guy, the person who would post a one-star review simply because I waited too long or someone gave me attitude. I get home and say to myself, "Surely, I'm going to show them!" In reality, it didn't show anyone anything other than how spiteful I was-- like I had it out for the employee or business. It's like I want him or her to get fired over spilt milk (ironically, that did happen one time). That was just mean-spirited and immature."


I think many of us can relate. To echo the words of Maya Angelou, when we know better, we do better. 


Think before you post.

Cyberbullies are not always psychopaths but they share many traits

The above chart is courtesy of +Michael Nuccitelli, Psy.D.. Check out more of his resources at ipredator.co. 

Cyberbullying in the Workplace

The workplace can be a gut-wrenching environment for some when you have a bad boss, a job you hate, or your income is such that you need a second job. Sprinkle in the element of cyberbullies and the stress factor goes through the roof.

As the bully's weapon of choice tends to be email, texts, and social media, while those elements may seem hidden from the workplace environment, the impact it has on a company's bottom line can be devastating.

Workplace cyberbullying is seeping in your computers like a flock of locusts during The Great Depression. Trolls are hungry for power and do not care who they take down or why.

In a study from Punched from the Screen, 80% of the 320 respondents had experienced workplace cyberbullying.

Business Owners and Suicide Compounded by Cyberbullies: The Unknown Statistic

North Americans are swallowed in personal debt. This is true for many businesses.

The business cycle can be unforgiving when you're an entrepreneur. An accident, illness, death, bad employee, and a weak economy all wreak havoc on those who are barely hanging on by a thread.

Running a business isn't for the faint of heart. It does take long hours and sacrifices to get anything off the ground. Even the most sound business mind can falter on a decision that sends one's finances out of control. If there are employees counting on the job to feed their families, that adds to the pressure to make things work.

As confident as one might look on the outside, the psyche of an entrepreneurs can be quite fragile. Sprinkle in a cyberbully and in some instances, it's enough to send a business owner over the edge.

Canadian household debt is 163.3% of disposable income. Canada has the highest debt to income ration in the G7 countries. 

Over 1 in 3 Americans are nearing or experience financial disaster. Overwhelming debt and lousy incomes make many people easy targets for creditors, who use the Internet as a tool to shame them and compound their ability to get back on their feet. This is a CRIME. There are laws on the books in both Canada and the United States that address collection laws and what creditors can and cannot do. 



Know your rights. Here is a guidebook on how to fight back.   

Every Cyberbully Target's Fantasy

Unfriended is a movie that was released this week (April 17, 2015) that is penned with a brilliant premise.

While it was created for the horror genre, in reality, it could fall under fantasy, at least in the idea that every cyberbullying target will fantasize about what they might do to their own bully.

The storyline goes like this: girl gets bullied online; girl commits suicide; girl's account comes to life and haunts her bullies online; bullies die off one-by-one. Can it get any better than that?

This is not to advocate taking any action against your bully, but we can all dream.

40% Adults Are Targets of Cyberbullies: PEW

(At least) 75 percent of American adults have been witness to cyberbullying and (at least) 40 percent have experienced it first-hand. This is according to a 2014 PEW Research study.

The types of harassment between the sexes is the same, varying only slightly as to whether men or women experience a certain type more. Cyberbullies tend to engage in:

• Name calling
• Embarrassing someone
• Physical threats
• Long-term harassment
• Stalking
• Sexual harassment

The PEW results also show that about half of the targets didn't know their tormentors.

Being a Cyberbully is Easy

Adult Internet users who self-reported cyber-bullying, by relationship to the bully, 2009

Look no further than the comment feed to any major source article, Facebook page post, or YouTube video. Vile and contempt are everywhere. 

It is almost as if there is real money in being as mean as you can on the Internet. 

In reality, when an adult business owner is the target of a cyberbully, it does involve real money...in lost business. 

Being that bully is so easy to do that even the well-intentioned have worn those shoes at one time or the other.

This post by Stephen Hill of the Squamish Chief tells you how easy it is.

5 Tips to Manage Your Trolls

1.

Here are five steps to manage your Internet trolls:

1. Post a policy on all of your social media sites that you will not tolerate bullying, spammers, and abusive trolls that hijack your feeds. Warn them that their comments will be deleted and they may be blocked.

2. Set up notifications for the comments on your feeds so that you can address an abusive or spam post once it hits your social media.

3. Assess if the post is hateful, spam, or just an adverse opinion and warrants being deleted or kept.

4. Delete the post if it doesn't serve a meaningful discussion.

5. If the user shows up again to hijack your feed in the same way, take them out of your media. If you suspect they are not a real person (a phisher) or if they've been abusive in any way, then don't hesitate to block and report them.

181 Charges of Cyberbullying Impacts Businesses Worldwide

“Imagine you’re a small-business owner or any business owner and somebody posts information to your clients that is false.”

A forensic investigation that stemmed from Canada to the United States to the United Kingdom ended in charging an Ottawa man with 181 counts of cyberbullying. The crime spree victimized 38 people over a dozen years. The charges reigned from identity fraud, criminal harassment, defamation libel and each of his attacks were targeted.

For more, read here.